Manage Call Waiting

Manage Call Waiting

If you are on a call when a second call comes in, you hear a call - waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.

To answer the new call on the same line:

  1. Use the Navigation button to select the call
  2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.

To return to the original call:

  1. Use the Navigation button to reselect the call.
  2. Press the Resume soft key to reconnect to the call.

For calls on a separate line:

  • Press the Line button for the incoming call. The call on the other line is automatically put on hold.

To return to the original call:

  • Press the Line button associated with the original call.
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