Hold a Call

Hold a Call

To place a call on hold while on the call:

  • Press the Hold soft key.

To retrieve a held call:

  • Press the Resume soft key.
    • If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
    • If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.
    • Related Articles

    • Call Holding

      Holding a Call Procedure 1. Press Options during a call, and then select Hold. The phone screen indicates that the call is on hold. Resuming a Held Call Procedure 1. Press Resume, the Speakerphone key, or Off-hook key. If multiple calls are placed on ...
    • Call Parking

      Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. To park a call: Press the Transfer button. The current call is automatically placed on hold. Dial 70. This is ...
    • Manage Call Waiting

      If you are on a call when a second call comes in, you hear a call - waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone. To answer the new call on the same line: Use the Navigation button ...
    • Transfer a Call

      To transfer a selected call to another number, you can use cold transfer or warm transfer: Cold Transfer Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). To ...
    • End a Call

      To end a call: Hang up the handset. If you are using a headset, press the Headset button or the EndCall soft key. If you are using a speakerphone, press the Speaker button or the EndCall soft key.