Recent Articles
VoIP Terms of Service
Terms of Service This Agreement is entered into between (“Customer”, “you” and “your”) and Zyfexx, Inc. (“Zyfexx,” “we,” “our,” and “us”) and sets forth the terms and conditions that govern the purchase, provision and use of Zyfexx’s Managed VoIP ...
Listening to Voicemails
While listening to a message Key Press Function 4 Rewind 5 Pause 6 Fast-Forward After listening to a message Key Press Function 1 Repeat current message 2 Save current message 7 Delete current message 8 Forward voicemail to another extension 9 Email ...
Create Fax User
After Logging into the Zyfexx Dashboard, select Accounts => Users Select Users from DashboardTo create a user, select the + Add Button User DashboardTo create a Fax Only user, select fax_user from the Groups field, after completing the bolded fields ...
Send Fax
From the Fax Server Dashboard, select the New Link (Under the Tools Heading) for the Fax Server you wish to view. Fax Server Home After selecting the New link, you will be able to send a fax. New Fax Screen The fields of the New Fax Screen are as ...
View Fax Inbox
From the Fax Server Dashboard, select the Inbox Link (Under the Tools Heading) for the Fax Server you wish to view. Fax Server Home After selecting the Inbox link, you will be able to view every Fax received. Fax InboxTo view a PDF of the fax ...
Popular Articles
Call Parking
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. To park a call: Press the Transfer button. The current call is automatically placed on hold. Dial 70. This is ...
Manage Call Waiting
If you are on a call when a second call comes in, you hear a call - waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone. To answer the new call on the same line: Use the Navigation button ...
Hold a Call
To place a call on hold while on the call: Press the Hold soft key. To retrieve a held call: Press the Resume soft key. If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume. If multiple calls on ...
Do Not Disturb
For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal call-forward-busy and no-answer treatment. To activate the Do-Not-Disturb feature: To Activate Press the DnD soft key. A text message ...
View Call History
To view recent missed, received, or placed calls: Press the Directories button. Use the Navigation button to scroll and select the desired call list. Press the Select soft key, or: Press 1 on the keypad for Missed Calls. Press 2 on the keypad for ...